Closed for Christmas

Terms And Conditions

This page tells you the Terms and Conditions upon which we will sell the Goods to you. 'Goods' means the goods listed on our website ('the Website') which we may supply. Before confirming your order please read through these Conditions By ordering any of the Goods, you agree to be legally bound by these Conditions.


This Website is owned and operated by Hope and Arley, a limited company registered in England and Wales under company number: 8184527 having our registered office at:

247, Bradford-on-Avon,
Wiltshire, BA15 2HG.

Our VAT Number is 154 4717 07.
Our telephone number is 07861 681 046.
Our email address is


To be eligible to purchase the Goods you must be 18 years of age or over.


You may register an account with us, when purchasing items using this website. You are responsible for preventing unauthorised access to and use of your account. Please ensure that you maintain the confidentiality of your username and password, and take all
necessary precautions to prevent unauthorised access to and use of your account. Please notify us immediately if you believe that your account is being used in an unauthorised manner or if you believe that your username/password has become known to someone. Please keep your information updated. We reserve the right to terminate accounts, remove or edit content, or cancel orders at our discretion. If we do cancel an order, it will be without charge to you.


When you place an order to purchase items using our website, this is an offer by you to us to purchase these items. By ordering, you are providing details which are true, accurate, current and complete in all respects, and that the credit or debit card details are correct and your own.


The prices of the Goods are quoted on the order page. Prices and any other charges quoted are based on delivery of the Goods in the United Kingdom only. The costs of delivery of the Goods will be shown separately on the order page and added to the amount payable by you.


Payment can be made by any major credit or debit card. By placing an order, you consent to payment being charged to your debit/credit card account as provided on the order form. We shall contact you should any problems occur with the authorisation of your card.


Our Website merely illustrates our Goods and the packaging of the Goods. Your computer may not accurately display the colours of the Goods. Although we aim to accurately depict our Goods and their packaging, there may be differences between the packaging and the colours of the Goods delivered to you and those shown on our Website.

All orders are subject to acceptance and availability. If we are unable to supply you with the Goods in your order due to matters such as unavailability of stock, materials, key staff or an Event Outside our Control or because we have identified a mistake in the description of the Goods or the price stated by us, we will notify you. order and will refund any sums you have paid us.

If the Goods are temporarily unavailable, we will notify you by email of the date they are expected to be available. You will have the option either to wait until they are available or to cancel your order. If you cancel your order, we will refund any sums you have paid us.

Any order placed by you for the Goods constitutes an offer to purchase them from us.

A Confirmation e-mail will be sent to let you know that your order is confirmed with us.

Please be aware that it is your responsibility to check that all information listed in the Confirmation e-mail is correct. If you think that there is a mistake in the Confirmation e-mail or if you wish to make any changes, please contact us immediately by e-mail at . If you request a change, we will tell you if that is possible and about any changes to the price, delivery or performance dates or any other changes that we need to make as a result of your request. We will ask you if you wish to go ahead with the change.

A 'Shipping Confirmation Notice' will then be sent by e-mail to you confirming that we have prepared your order and dispatched the Goods.

You may print and keep a copy of the Shipping Confirmation Notice for future reference.


The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address.

Delivery on all orders within mainland UK usually takes 3 - 5 working days. Delivery times are indicative only and are not guaranteed, as they are outside our control. At the moment of delivery, responsibility for the purchased product is passed to the customer.


Cancelling before Shipping Confirmation Notice

You may cancel your order for the Goods by notifying us of your decision to cancel at any time prior to us sending you a Shipping Confirmation Notice. We will then refund you in full.

You may notify us of your decision to cancel by emailing us at quoting your name, address, the name or a description of the Goods and your order reference number.

Cancellation after Shipping Confirmation Notice

The 'Cancellation Period' means the period between the date we send you a Shipping Confirmation Notice and the expiry of 14 calendar days after the day you receive the Goods.

Due to the perishable nature of food products we do not accept cancellation after Shipping Confirmation Notice and cannot offer a refund.


We want you to be happy with your purchase so if you have a comment, concern or complaint about any Goods you have purchased from us, please contact us by email at


You authorise us to process and transmit your name, address and other personal information supplied by you (including updated information) to: supply the Goods to you transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorisation from your card issuer Hope and Arley does not sell your details to third parties. We cannot be held liable, however, for any loss you may suffer if a third party procures unauthorised access data you provide when accessing or ordering from


You are purchasing the Goods as a consumer. If you purchase the Goods for any business purpose including for re-sale, we will not be liable for any business losses, loss of profits, loss of contracts, loss of business opportunities, loss of management time, loss of business data or losses due to interruption of your business. We will not be responsible for any delay in delivering the Goods if we have asked you to provide specified information that is necessary for delivering the Goods and you have failed to provide complete and accurate information or you information later than the date we have asked you to supply it by.


We may accept orders from individuals located outside the United Kingdom and ship overseas subject to you paying any additional shipping or postage costs. We will inform you of any additional shipping or postage costs as soon as possible after you have placed the order. If you do not wish to pay these costs you may cancel your order. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities. If we agree to supply any goods ordered from the Website for delivery outside the United Kingdom, they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including VAT and the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.


These Conditions and the Contract are governed by the laws of England and Wales.